Open to new opportunities
Hi. I'm Mark Hendrix
Engineer
I design, automate, and operate AWS infrastructure with Terraform — building reliable, repeatable platforms so teams can ship with confidence.
Name: Mark Hendrix
Specialization: AWS Cloud, Terraform, SRE & DevOps practices
Email: contact@markhendrix.com
Skills
About me
I'm curious by nature and I'm always looking to learn something new. I've always had a deep interest in technology, so I altered the course of my career into IT in 2017. I've been growing ever since! Through the testing ground of my first tech job on a help desk to my current position as a Sr. DevOps Engineer, there's been no shortage of things to learn to keep my mind active.
My hobbies include running several self-hosted services in my home lab, including the Home Assistant home automation platform. For a while a few years ago, I maintained a YouTube channel. When it's time to step away from the computer, I play a bit of guitar and am a movie nerd too.
When it comes to work, AWS is my specialty. I've worked in the AWS space for over 5 years now, and have achieved the AWS Certified DevOps Engineer - Professional designation. I'm also very well versed in Infrastructure As Code, particularly using Terraform. I see Kubernetes as my next challenge. I've earned the Certified Kubernetes Administrator certification in anticipation of the time I'll have the opportunity to use this knowledge in a production environment.
Years in Tech
Years on AWS
Active Certifications
Roles Across IT & Cloud
Resume
Cloud engineer focused on AWS, Terraform, and modern infrastructure practices.
Summary
Mark Hendrix
Cloud Engineer with 8+ years of progressive experience in IT, including 5 years designing, implementing, and managing cloud-based infrastructure. Adept at leveraging AWS services, automating infrastructure with Terraform, and enhancing system reliability as part of Agile teams. Certified in AWS, Kubernetes, and Red Hat Linux, with a strong passion for continuous learning and innovation in cloud computing.
Technical Skills
Core Technologies
Cloud Platforms:
Infrastructure as Code & Containers:
Scripting & Automation:
CI/CD & Source Control:
Monitoring & Operating Systems:
Active Certifications
Education
BSBA, Management Information Systems
December 2001
Auburn University
Key Accomplishments
- Transitioned from a Tier 1 IT support role to Cloud Engineer in under 6 years, demonstrating adaptability and continuous learning.
- Reduced account creation time by 50% through PowerShell automation in an IT support role.
- Played a pivotal role in large-scale migrations and infrastructure modernization projects at Knack.
Professional Experience
Sr. DevOps / Cloud Engineer
August 2025 - Present
Federal Reserve Bank of Richmond
- Execute, monitor, and optimize GitLab CI/CD pipelines used to provision and update Databricks and AWS resources.
- Enhance existing Terraform as needed to ensure necessary resources are managed efficiently.
- Utilize Python to create and update tools used to manage infrastructure.
- Operate within a tightly controlled AWS GovCloud environment, working across multiple security and access boundaries to progress infrastructure changes.
- Produce repeatable runbooks and notes clarifying operational steps used by upstream teams.
Associate Cloud Engineer
May 2022 - January 2025
Knack
- Built and maintained AWS infrastructure using ECS, EC2, RDS Aurora, IAM, and VPC.
- Automated provisioning and configuration with Terraform to ensure consistency across environments.
- Assisted in a major migration of customer data from SOLR and MongoDB to RDS Aurora, supporting AWS EC2-Classic sunsetting.
- Performed system administration on Ubuntu EC2 instances in production.
- Maintained CI/CD pipelines using CircleCI.
Systems Engineer / Site Reliability Engineer
February 2021 – May 2022
Daxko
- Strengthened infrastructure reliability and security for internal and customer-facing applications.
- Collaborated in an Agile team environment using AWS, vSphere, Terraform, and Docker.
- Enhanced CI/CD pipelines in GitLab to optimize deployment workflows.
Clinical Information Systems Specialist / Imaging Informatics Specialist
July 2019 – January 2021
University of Alabama at Birmingham
- Supported complex healthcare information systems, ensuring operational continuity for Radiology.
- Automated workflows with PowerShell to improve departmental efficiency.
- Gained proficiency in HL7 and DICOM while monitoring interface traffic with Rhapsody.
IT Specialist
July 2018 – July 2019
APCO Employees Credit Union
- Supported financial information systems and assisted with a wide range of IT tasks.
- Automated workflows with PowerShell scripts to significantly increase efficiency.
- Created and configured an Ubuntu Linux VM to host an Atlassian Confluence knowledge base server.
- Assisted in implementation of a new VOIP phone system.
Service Desk Analyst
November 2017 – July 2018
Southern Company
- Provided Tier 1 support for employees in a high-volume Technology Service Desk environment.
- Diagnosed, troubleshot, and resolved a wide range of technical issues across hardware and applications.
- Maintained professional communication and de-escalated frustrations for business partners.
Contact
Reach out to me via email or use the contact form below